Servitude with a smile: an anti-oppression analysis of emotional labour
"With the rise of the service society, emotional labour has become increasingly prevalent. Emotional labour involves the production and consumption of the worker's identity as part of the customer service experience. However, emotional labour requires the performance of appropriate or mora...
| Main Author: | |
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| Institution: | ETUI-European Trade Union Institute |
| Format: | TEXT |
| Language: | English |
| Published: |
Geneva
2009
GLU |
| Subjects: | |
| Online Access: | https://www.labourline.org/KENTIKA-19184897124919020799-Servitude-with-a-smile-an-anti.htm |
