Psychosocial risk factors in call centres: an evaluation of work design and well-being
This Research Report includes data from 36 call centres and 1,141 call centre employees. More specifically, this report addresses four main questions: 1. Is working as a call handler more stressful than working in other jobs? 2. Is working as a call handler equally stressful for everyone who works a...
| Main Authors: | , , |
|---|---|
| Institution: | ETUI-European Trade Union Institute |
| Format: | TEXT |
| Language: | English |
| Published: |
Sudbury
2003
HSE Books |
| Subjects: | |
| Online Access: | https://www.labourline.org/KENTIKA-19297645124910158279-Psychosocial-risk-factors-in-c.htm |
| _version_ | 1771659901337075712 |
|---|---|
| author | Sprigg, Christine A. Smith, Phoebe R. Jackson, Paul R. |
| author_facet | Sprigg, Christine A. Smith, Phoebe R. Jackson, Paul R. |
| collection | Library items |
| description | This Research Report includes data from 36 call centres and 1,141 call centre employees. More specifically, this report addresses four main questions:
1. Is working as a call handler more stressful than working in other jobs?
2. Is working as a call handler equally stressful for everyone who works as one?
3. What is it that makes working as a call handler stressful?
4. What can be done to reduce the psychosocial risks associated with working as a call handler? |
| format | TEXT |
| geographic | United Kingdom |
| id | 19297645124910158279_e14defe43bd5474da83927f322f5c338 |
| institution | ETUI-European Trade Union Institute |
| is_hierarchy_id | 19297645124910158279_e14defe43bd5474da83927f322f5c338 |
| is_hierarchy_title | Psychosocial risk factors in call centres: an evaluation of work design and well-being |
| language | English |
| physical | 81 p. Digital |
| publishDate | 2003 |
| publisher | Sudbury HSE Books |
| spellingShingle | Sprigg, Christine A. Smith, Phoebe R. Jackson, Paul R. call centre glossary job design psychosocial risks questionnaire survey occupational risks social psychology stress work organization work study working conditions Psychosocial risk factors in call centres: an evaluation of work design and well-being |
| thumbnail | https://www.labourline.org/Image_prev.jpg?Archive=118330293651 |
| title | Psychosocial risk factors in call centres: an evaluation of work design and well-being |
| topic | call centre glossary job design psychosocial risks questionnaire survey occupational risks social psychology stress work organization work study working conditions |
| url | https://www.labourline.org/KENTIKA-19297645124910158279-Psychosocial-risk-factors-in-c.htm |