Psychosocial risk factors in call centres: an evaluation of work design and well-being
This Research Report includes data from 36 call centres and 1,141 call centre employees. More specifically, this report addresses four main questions: 1. Is working as a call handler more stressful than working in other jobs? 2. Is working as a call handler equally stressful for everyone who works a...
| Main Authors: | , , |
|---|---|
| Institution: | ETUI-European Trade Union Institute |
| Format: | TEXT |
| Language: | English |
| Published: |
Sudbury
2003
HSE Books |
| Subjects: | |
| Online Access: | https://www.labourline.org/KENTIKA-19297645124910158279-Psychosocial-risk-factors-in-c.htm |
