Working hours and productivity
"This paper studies the link between working hours and productivity using daily information on working hours and performance of a sample of call centre agents. We exploit variation in the number of hours worked by the same employee across days and weeks due to central scheduling, enabling us to...
Main Authors: | Collewet, Marion, Sauermann, Jan |
---|---|
Institution: | ETUI-European Trade Union Institute |
Format: | TEXT |
Language: | English |
Published: |
Maastricht
2017
Maastricht University |
Subjects: | |
Online Access: | https://www.labourline.org/KENTIKA-611012443929-Working-hours-and-productivity.htm |
Similar Items
-
Call centre i Danmark 2004 : ledelse, samarbejde og teknologi
by: El-Salanti, Nadia, et al.
Published: (2004) -
Trust-based work time and the productivity effects of mobile information technologies in the workplace
by: Viete, Steffen, et al.
Published: (2018) -
Le travail nous est compté : la construction des normes temporelles du travail
by: Linhart, Danièle, et al.
Published: (2005) -
How can we help? Good practice in call-centre employment.
by: Paul, Jane, et al.
Published: (2002) -
Opting out of the European Working Time Directive
by: Cabrita, Jorge, et al.
Published: (2015)