Working the phones: control and resistance in call centres
"Over a million people in the UK work in call centres, and the phrase has become synonymous with low-paid and high stress work, dictatorial supervisors and an enforced dearth of union organisation. However, rarely does the public have access to the true picture of what goes on in these institut...
| Main Author: | |
|---|---|
| Institution: | ETUI-European Trade Union Institute |
| Format: | TEXT |
| Language: | English |
| Published: |
London
2017
Pluto Press |
| Subjects: | |
| Online Access: | https://www.labourline.org/KENTIKA-849912466719-Working-the-phones-control-and.htm |
