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Innovative Gestaltung von Call Centern - Kunden- und arbeitsorientiert

Bibliographic Details
Main Authors: Hess, Klaus, Leittretter, Siegfried
Institution:ETUI-European Trade Union Institute
Format: TEXT
Language:German
Published: Bonn 2004
Friedrich-Ebert-Stiftung
Subjects:
call centre
customer service
labour relations
work organization
works council
Germany
Online Access:https://www.labourline.org/KENTIKA-19295678124910138509-innovative-Gestaltung-von-Call.htm
Description
Physical Description:76 p.
Paper

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