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Innovative Gestaltung von Call Centern - Kunden- und arbeitsorientiert

Bibliographic Details
Main Authors:	Hess, Klaus, Leittretter, Siegfried
Institution:	ETUI-European Trade Union Institute
Format:	TEXT
Language:	German
Published:	Bonn 2004 Friedrich-Ebert-Stiftung
Subjects:	call centre customer service labour relations work organization works council Germany
Online Access:	https://www.labourline.org/KENTIKA-19295678124910138509-innovative-Gestaltung-von-Call.htm

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