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Digitalisation of local authority services in Europe. EPSU/CEMR Project: new forms of service delivery for municipalities, the contribution of social dialogue and good practice for well-being at work

"This report addressed the following research questions: - How and why are municipal services introducing digitalisation? - Which services are being affected by increased digitalisation? - What does digital work mean – impact on quality of work? - What forms of organisational re-structuring...

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Bibliographic Details
Main Author: Lethbridge, Jane
Institution:ETUI-European Trade Union Institute
Format: TEXT
Language:English
Published: Brussels 2015
EPSU
Subjects:
public service
quality of working life
social dialogue
trade union role
trade union document
work organization
digitalisation
Online Access:https://www.labourline.org/KENTIKA-19109989124919271619-Digitalisation-of-local-author.htm
Description
Summary:"This report addressed the following research questions: - How and why are municipal services introducing digitalisation? - Which services are being affected by increased digitalisation? - What does digital work mean – impact on quality of work? - What forms of organisational re-structuring are taking place? - How does this organisational re-structuring influence health and wellbeing at work? - What role does social dialogue play in the change processes?"
Physical Description:20 p.
Digital

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