Becoming the best: how to gain company-wide commitment to total quality
"How could it happen in a buoyant market? New products, lots of orders, and yet no profit - a big fat ZERO. The opportunity had been there - and he'd blown it. As the story unfolds Neil begins to understand the problem. Quality is the key - not just product quality but total quality. "...
| Main Authors: | , |
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| Institution: | ETUI-European Trade Union Institute |
| Format: | TEXT |
| Language: | English |
| Published: |
Aldershot
1989
Gower |
| Subjects: | |
| Online Access: | https://www.labourline.org/KENTIKA-19121386124919495689-Becoming-the-best-how-to-gain-.htm |
| Summary: | "How could it happen in a buoyant market? New products, lots of orders, and yet no profit - a big fat ZERO. The opportunity had been there - and he'd blown it. As the story unfolds Neil begins to understand the problem. Quality is the key - not just product quality but total quality. "If everybody was the best at what they do", he thought "then this would be one hell of a company". So that's what he sets out to do - become the best. How he conceives his idea, translates it into practice, cajoles and carries his employees with him, is all in this book." |
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| Physical Description: | 149 p. Paper |